HiRise for iPhone 5 / iPad mini
Frequently Asked Questions
Why does HiRise use the Apple Lightning Cable?
HiRise for iPhone/iPad mini uses the Apple Lightning Cable exclusively. It’s the cable that came with your Apple iPhone 5, iPad mini or iPod Touch (5th gen.) Here’s why:
The Apple Lightning Cable is the secret to using HiRise with practically any case. The HiRise height-adjustable clips, along with the Apple Lightning Cable, means HiRise can work with practically any case on the market today–especially cases with recessed connections that no other dock can fit.
All Lightning Cables are not created equal. Exclusively using Apple's Lightning Cable allows us to create a perfectly-fitting dock with the smallest and highest-quality Lightning cable we know of–the Apple Lightning Cable you already have.
It makes the best possible desktop stand. Most users have additional specialized Lightning cables, such as car chargers or shorter travel cables. This leaves an Apple Lightning Cable at home. Installing an Apple Lightning Cable into HiRise turns your already-stationary cable into a beautiful, convenient desktop dock.
HiRise for iPhone Installation Guide
Is HiRise for iPhone 5/iPad mini compatible with the new iPhone 5c and 5s?
Yes, HiRise is fully compatible with the recently released iPhone 5c and 5s.
Can I use HiRise if I have the Apple iPhone 5s or Apple iPhone 5c case installed on my device?
Can I use HiRise with my iPad Air or iPad (4th gen.)?
We don’t recommend it. While the Lightning connector of the iPad Air and iPad is compatible, its overall size is a bit too big to be stable on the HiRise. If you are looking for a desktop stand for your iPad Air, check out our BookArc for iPad here.
Can I use HiRise with my 2 meter Apple Lightning Cable?
No. The new 2 meter Apple Lightning Cable is too thick to be used in HiRise. If you need additional length, we recommend buying a USB extension cable instead to connect to the 1 meter Lightning Cable (MD818ZM/A/) that came with your iPhone or iPad mini.
Do I have to remove my iPhone case to use HiRise?
No way. HiRise works with nearly any iPhone 5/5s case on the market today. You can also use your iPod Touch (5th generation) or iPad mini with HiRise and nearly any case that covers them.
Can I use HiRise for iPhone with my iPhone 4/4S?
Sorry. HiRise is made exclusively to work with Apple’s Lighting Cable, which means it’s compatible with iPhone 5s, iPhone 5c, iPhone 5, iPod Touch (5th generation) and iPad mini only.
Can I undock my iPhone from HiRise with one hand?
Yep, check out the video below:
Although you can undock your iPhone 5 from HiRise with one hand, we do recommend using two hands when undocking an iPad mini from HiRise.
How can I know if my case will work with HiRise?
Step 1: While connected, use your thumb to mark the visible portion of the lightning cable
Step 2: Measure from your mark to the top of the white overmold of your cable
Step 3: If it measures 5mm or less, your case is compatible!
How do I identify the Lightning cable clips and insert them into HiRise?
Each Lightning cable clip has a number imprinted on the bottom of the clip. These numbers represent the additional height it will provide your Lighting cable if using HiRise with an iPhone that has a case installed. Click here for a handy graphic showing how to identify each clip and insert them into HiRise.
What is the benefit to keeping my iPhone 5 on a HiRise?
HiRise for iPhone is a perfect way to charge and sync your iPhone 5, iPod Touch (5th generation) or iPod mini, while using nearly any case that covers them. HiRise is small enough to use at your workspace or anywhere in your home or office. Plug your Lightning Cable into a wall outlet for charging or plug it into your iMac or MacBook to charge and sync your phone using HiRise.
Does HiRise block access to the headphone jack on my iPhone?
No. Unlike cup holder type docks, HiRise elevates iPhone so you can easily use the headphone jack.
Does HiRise muffle my iPhone speakers?
Nope. Having iPhone elevated on HiRise means your speakers will sound just like Apple intended them too. Sound won’t be blocked, distorted or muffled as it would with a drop-in style dock.
Can I use a different brand of Lightning cable than Apple?
HiRise is designed to work exclusively with the smallest and highest quality Lightning Cable available – the 1 meter Apple Lighting Cable that came in the box with your iPhone 5, iPod Touch or iPad mini. The Apple Lightning Cable fits perfectly with the HiRise height-adjustable clips, allowing you to use HiRise with nearly any case on the market, whether it’s a rugged OtterBox® Defender, a Speck® CandyShell, or our favorite -- the BookBook for iPhone.
iPhone (no case)
Incase Pro Snap Case
Twelve South BookBook
Twelve South SurfacePad
Mophie Juice Pack Helium
Apple iPhone 5s Case
Apple iPhone 5c Case
Otterbox DefenderClip 5
Lunatik Taktik Extreme
Griffin Survivor Catalyst
Mophie Juice Pack Air
What's in the box?
Lightning Cable Clips (0, 2, 5)
Not included, but required:
Apple Lightning Cable