Holiday Shipping Schedule and Return Information
To ensure delivery in time for Christmas, please place your orders by 2PM EST on:
Tuesday, Dec. 10th for International Shipping (FedEx & UPS)
Tuesday, Dec. 17th for Free Ground Shipping
Tuesday, Dec. 17th for International Shipping (DHL only)
Friday, Dec. 20th for 2nd Day Air Shipping
Monday, Dec. 23nd for Overnight Shipping
Note: For International and Ground US Shipments, delivery by Christmas Eve is expected, but not guaranteed for orders submitted by the above dates/times. To ensure delivery by Christmas, select 2nd day or overnight during checkout.
Holiday Return Policy
Our 30-day return policy has been extended for holiday gift giving. Products purchased from November 15th until December 15th can be returned for a refund until January 15, 2014.
Shipping and Order Processing
Our normal shipping and order processing days are Monday through Friday (excluding Holidays listed below). Orders submitted prior to 2PM US east coast time generally ship the same day. Orders submitted after 2PM Eastern Time are shipped the following business day, regardless of shipping method selected.
Shipping and Processing Holidays
Order Processing and Shipping will not take place on the following Holidays listed below:
New Year's Day (January 1st)
Independence Day (July 4th)
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)
New Year's Day (January 1)
International Orders - Please Note
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL, UPS or FedEx). Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier at the time of delivery. If the customer refuses to pay these import fees, in most cases the shipment will be abandoned in the destination country and destroyed by Customs or the carrier. In this case, Twelve South will be unable to issue a refund to the customer’s credit card for the purchase or shipping.
In the unusual circumstance that the package can be returned to Twelve South without cost, Twelve South will issue a refund for the price of the product to the customer’s credit card upon receipt. The cost of shipping will not be refunded.
Law requires Twelve South to declare the full value (purchase price) and purpose (Commercial) of products on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price that you paid, and cannot designate it as a gift or sample. Thank you for your understanding.
Order Status and Confirmation
An order confirmation is emailed within minutes of the order being submitted, and a second email is sent when the order is packed and ready to ship (we generally ship within 24 hours excluding weekends and holidays). The shipping email will include your tracking number and instructions on how you can follow the progress of your shipment online. You will be able to start tracking your shipment within 12 hours of receiving the tracking number. If you do not receive a shipping confirmation within the expected time, please email email@example.com and we will respond to your request as soon as possible.
Refunds and Returns
If you purchased a product directly from the Twelve South website, we offer a 30 day refund based on your original method of payment. All products must be in new condition and packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. Our Support team will provide instructions for sending back your unit for replacement. All returns must be shipped to Twelve South prepaid. All returns must include a Return Merchandise Authorization (RMA) number, which you can request by contacting Support at either 800-858-1276, or via email at: firstname.lastname@example.org.
Flat Rate Shipping now available to many International Countries
Great news. Twelve South is now offering Flat Rate Shipping to many of our favorite countries around the world! Order 1 item - order 10 items - we'll ship them ALL for one flat shipping rate (customer pays VAT and Duties at the time of delivery). Best of all, our Flat Rate Shipping is one of the fastest shipping options abroad we have! Here's a list of countries where Flat Rate shipping is currently available:
$15 Flat Rate Shipping:
$25 Flat Rate Shipping:
- San Marino
- The Netherlands
- United Kingdom
$30 Flat Rate Shipping:
- Antigua And Barbuda
- Czech Republic
- Dominican Republic
- Faroe Islands
- Hong Kong
- New Zealand
- Saint Kitts And Nevis
- Saint Lucia
- Saint Vincent
- Trinidad And Tobago
- Virgin Islands