Shipping & Returns
International Orders - Please Note
Items being shipped outside the United States will be subject to customary import fees (including duties, VATs, tariffs, and brokerage fees) imposed by the country into which the product is being imported and the carrier (DHL, UPS or FedEx). Twelve South is not responsible for any customary import fees incurred by the importation of products into countries other than the United States. The customer (the person importing the product) is responsible for paying these fees to the carrier at the time of delivery. If the customer refuses to pay these import fees, in most cases the shipment will be abandoned in the destination country and destroyed by Customs or the carrier. In this case, Twelve South will be unable to issue a refund to the customer’s credit card for the purchase or shipping.
In the unusual circumstance that the package can be returned to Twelve South without cost, Twelve South will issue a refund for the price of the product to the customer’s credit card upon receipt. The cost of shipping will not be refunded.
Law requires Twelve South to declare the full value (purchase price) and purpose (Commercial) of products on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price that you paid, and cannot designate it as a gift or sample. Thank you for your understanding.
NEW Flat Rate Shipping to many International Countries
Great news. Twelve South is now offering Flat Rate Shipping to many of our favorite countries around the world! Order 1 item - order 10 items - we'll ship them ALL for one flat shipping rate (plus VAT and Duties, of course). Best of all, our Flat Rate Shipping is one of the fastest shipping options abroad we have, so you'll get your order in 2-3 days! Here's a list of countries where Flat Rate shipping is currently available:
$15 Flat Rate Shipping:
- Canada
$25 Flat Rate Shipping:
- Belgium
- France
- Germany
- Ireland
- Italy
- Luxembourg
- Mexico
- Monaco
- Portugal
- San Marino
- Spain
- The Netherlands
- United Kingdom
$30 Flat Rate Shipping:
- Anguilla
- Antigua And Barbuda
- Aruba
- Australia
- Austria
- Bahamas
- Barbados
- Bermuda
- Bulgaria
- Cyprus
- Czech Republic
- Denmark
- Dominica
- Dominican Republic
- Estonia
- Faroe Islands
- Finland
- Gibraltar
- Greece
- Greenland
- Grenada
- Guadeloupe
- Hong Kong
- Hungary
- Iceland
- India
- Jamaica
- Japan
- Latvia
- Lithuania
- Martinique
- New Zealand
- Norway
- Poland
- Romania
- Saint Kitts And Nevis
- Saint Lucia
- Saint Vincent
- Slovakia
- Slovenia
- Sweden
- Switzerland
- Trinidad And Tobago
- Virgin Islands
Order Status and Confirmation
An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online (when tracking is available). If you do not receive an email confirmation within 24 hours of your order, please email support@twelvesouth.com and we will respond to your request as soon as possible.
Shipping and Order Processing
Our normal shipping and order processing days are Monday through Friday (excluding Holidays listed below). Orders generally ship within 24 hours of the order being placed. We do not guarantee your order will ship the same day, regardless of the shipping method you select.
Shipping and Processing Holidays
Order Processing and Shipping will not take place on the following Holidays listed below:
New Year's Day (January 1st)
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26th)
New Year's Eve (December 31st)
New Year's Day (January 1, 2012)
Day After
New Year's Day (January 2, 2012)
Refunds & Returns
If you purchased a product directly from the Twelve South website, we offer a 30 day refund based on your original method of payment. All products must be in new condition and packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. Our Support team will provide instructions for sending back your unit for replacement. All returns must be shipped to Twelve South prepaid. All returns must include a Return Merchandise Authorization (RMA) number, which you can request by contacting Support at either 800-858-1276, or via email at: support@twelvesouth.com.