Twelve South Shipping & Returns Info
International Orders - Please Note
Items being shipped outside the United States will be subject to import duties, taxes, and tariffs as imposed by the country the product is being imported to. The customer (the person importing the product) is responsible to pay the import duties and taxes incurred by customs when the product reaches the country of destination. Twelve South is not responsible for any duties, taxes, or tariffs incurred by the importation of products into countries other than the United States.
The customer is responsible to pay all duties, taxes, and tariffs as billed by the courier and imposed by the customs and import department of their respective country. Twelve South is also required, by law, to declare full value (purchase price) of the product on any waybills or customs documentation. We cannot declare a lower value on your package than the purchase price that you paid. Thank you for your understanding.
Order Status and Confirmation
An email confirmation is sent to you when the order is shipped. The email will include information and instructions on how you can track the shipment of your order online (when tracking is available). If you do not receive an email confirmation within 24 hours of your order, please email support@twelvesouth.com and we will respond to your request as soon as possible.
Shipping and Order Processing
Our normal shipping and order processing days are Monday through Friday (excluding Holidays listed below). Orders generally ship within 24 hours of the order being placed. We do not guarantee your order will ship the same day, regardless of the shipping method you select.
Shipping and Processing Holidays
Order Processing and Shipping will not take place on the following Holidays listed below:
New Year's Day (January 1st)
Memorial Day
Independence Day (July 4th)
Labor Day
Thanksgiving Day
The Friday After Thanksgiving Day
Christmas Eve (December 24th)
Christmas Day (December 25th)
Day After Christmas (December 26)
Refunds & Returns
If you purchased a product directly from the Twelve South website, we offer a 30 day refund based on your original method of payment. All products must be packed in the original packaging, including any accessories, manuals, and documentation that shipped with the product. Our Support team will provide instructions for sending back your unit for replacement. All returns must be shipped to Twelve South prepaid. All returns must include a Return Merchandise Authorization (RMA) number, which you can request by contacting Support at either 800-858-1276, or via email at: support@twelvesouth.com.