How can we help you?
If you are delighted with your Twelve South product tell 12 friends. If you have a problem or question about your Twelve South product, tell us and we’ll make it right.
Top Support Questions
- When will my order ship?
- What Twelve South accessories are compatible with the latest iPhones?
- Will BookBook for iPhone 5 fit an iPod Touch or an earlier generation iPhone?
- Are the import fees included in the cost of shipping for orders being delivered outside of the US?
- How do I return or exchange a Twelve South product?
Learn more about Placing Orders, Shipping, Warranty and Returns by clicking here.
Check out Compatibility, Usage, User Manuals for your favorite Twelve South product here.
Warning: Watch out for counterfeit Twelve South goods
How can we help?
If that doesn’t answer your question or resolve your issue, drop us a note or give our support team a call.
You can also call us directly at 1-800-858-1276 (10am – 6pm EST, Monday – Friday, excluding the US Holidays listed below).
Live Support hours
We're available from 10am - 6pm EST, Monday - Friday, except on:
New Year's Day (January 1st)
Independence Day (July 4th)
Friday After Thanksgiving
Christmas Eve (December 24th)
Christmas Day (December 25th)
New Year's Eve (December 31st)